The product does not work properly!
Our customers inquire about various problems every day.
These problems can be solved with a little change to the
configuration or environment. When you are experiencing
difficulties, please verify the following items from 1
through 8.
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1. Is the product turned on? |
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The AC adapter may be unplugged, or extension
power cord may not be plugged properly. Verify that all
cables are plugged properly.
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| 2. Is the network
cable or USB cable connected properly? |
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The network (LAN) cable or USB cable may
be unplugged or have bad contacts. Verify the cable connections.
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| 3. Is your PC connected
to a network? |
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If your PC is networked to LAN, try to see
if your PC is connected to other network PCs or if you
can browse the Internet. Verify that the network is working
properly.
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| 4. Are the Link
LEDs of the product and Ethernet hub turned on? |
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If the Link LED of the product is not turned
on, the product may not be connected properly. Exchange
network cables or verify the connection.
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| 5. Is the network
cable broken? |
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The network cables used for a network may
be broken. Particularly, the cables put on the floor in
an office have higher possibility of damage. Verify the
network cables.
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| 6. Is the Ethernet
HUB working properly? |
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Verify that the port on the HUB is working
properly.
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| 7. Did you install
software right before your trouble occurred? |
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he software installed before the trouble
occurred may be causing a problem. Delete the software
you have installed and re-install the software.
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| 8. Does the same
problem occur after rebooting your PC? |
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| Rebooting the PC may solve the problem.
Verify the product operation after rebooting the PC. |
