| |
 |
 |
| Supported environment
or And print server operation |
 |
 |
Q. |
What are the supported
printers? |
|
A. |
[For
printer vendor specific use]
The products in this category specifically support
printer vendor's status monitoring functions. The
products can be categorized by printer interface,
either IEEE1284 compliant Parallel or USB.
[For generic printer use]
These products in this category should be compatible
with any generic printers for printing unless the
printer has its own unique bi-directional communication
procedure.
* The compatibility information can be found in
Support section in our web site.
To
Support & Downloads pages
|
|
|
Q. |
What are the supported
operation systems or protocol? |
|
A. |
The
supported operating systems and protocols vary depending
on each product. The supported protocols include
TCP/IP, NetBEUI of windows standard, IPX/SPX of
NetWare, AppleTalk of Macintosh.
* For details, please refer to each product page
to see COMPARE.
To
Print servers page |
|
|
Q. |
What are the supported
network interfaces? |
|
A. |
The
supported network interface varies depending on
each products. They can be categorized in two; 10Base-T
only and 10/100Base-TX.
For 10 BASE-T only
For 10/100 BASE-TX(Auto-detection)
The auto detection is performed automatically to
match the used network environment.
The 100BASE-TX connection is prioritized when available,
if not available then the 10BASE-T connection is
selected.
If you compare the each product, refer to compare
the product
|
|
|
Q. |
Can I print from multiple
client PC simultaneously? |
 |
A. |
Yes, you can print from multiple client
PC at a same time as our product can simultaneously
operate on multiple protocols in different operating
systems. The printing is executed following the
printing queue as the printer receives the print
jobs.
NOTE:For printing in NetBEUI environment, you may
encounter error message if you attempt to print
while the print job is being processed. Please retry
the printing after the print job is processed.
|
|
|
Q. |
Can I print over a router?
|
|
A. |
It is possible to print over a router
on TCP/IP. Configure the IP address for the router
at "Default Gateway" section in the print server
configuration menu. The IPX Peer to Peer protocol
does not offer this capability.
|
|
|
Q. |
What are the products
supported Macintosh environment? |
|
A. |
The products are not supported Macintosh
environment. |
|
| |
| Installation,
Configuration and printing |
|
|
Q. |
I cannot discover the
product with the configuration utility. |
|
A. |
Check the following to identify the
cause of problem.
[Check the connected network device]
There may be defective equipment between the client
PC running the configuration utility and the product.
->Check the proper operation of the LINK LED / power
LED of HUB and/or Router.
->If a problem is observed, there may be a defective
cable or device. Change the power cable, network
cable or the connected device (ex HUB) and see if
the problem continues.
[Check the product LED]
->Check to see if the green LED (10/100 BASE networking)
of the product is on. (not blinking)
->Check the irregular blinking of orange LED (STAT,
STATUS)
->If the LEDs are not operating properly, ensure
each cable connection.
->If the problem still continues, replace either
the power cable, network cable or the connected
device (ex HUB) and see if the problem continues.
[Check if the product and PC network segment]
The product and the client PC running the configuration
utility must be in the same segment.
->Be sure to setup both in the same segment without
a router when installing the product in your environment
for the first time.
->If there is no router involved, be sure to assign
an IP address for the product and the PC within
a same segment.
[Check if the PC running the configuration utility
has an IP address assigned]
->Verify the PC's network setting via Network properties,
or using "ipconfig" command.
->If the PC does not have an IP address, configure
an IP address.
[Check if there is any router or DHCP server that
can assign IP addresses automatically]
->The automatic process may have assigned an IP
address to the product with which the network communication
cannot be established with the PC.
->Configure IP addresses in the same local environment
where the router or server does not exist when installing
the product for the first time.
[Check if there is any security software function
such as firewall in the server or other network
device]
->The security software function may be interrupting
network communication with the product. Disable
the function to see if the problem continues.
[The product being installed has previous setting
information]
->Initialize the product to factory default and
conduct the configuration.
* Refer to Q29 about "How do I initialize a parameter
of the product?"
[The product has not restarted yet]
->It takes about 30 seconds to boot the product
after powering the product.
->Wait for the 30 seconds and try the configuration
again.
|
|
|
Q. |
I cannot communicate
with the product during installation. |
|
A. |
Check the following to identify the
cause of problem.
[Check if the product and PC's network segment]
The product and the client PC running the configuration
utility must be in the same segment.
->The product and the client PC running the configuration
utility must be in the same segment.
->If there is no router involved, be sure to assign
an IP address for the product and the PC within
a same segment.
[Check if the PC running the configuration utility
has an IP address assigned]
->Verify the PC's network setting via Network properties,
or using "ipconfig" command.
->If the PC does not have an IP address, configure
an IP address.
[Check if there is any router or DHCP server that
can assign IP addresses automatically]
->The automatic process may have assigned an IP
address to the product with which the network communication
cannot be established with the PC.
->Configure IP addresses in the same local environment
where the router or server does not exist when installing
the product for the first time.
[The product being installed has previous setting
information]
->Initialize the product to factory default and
conduct the configuration.
* Refer to Q26 for the procedure to initialize the
product to factory default
|
|
|
Q. |
The "ping" command is
valid, but I cannot print. |
|
A. |
Check the following to identify the
cause of the problem.
[There may be another device assigned with the same
IP address, which may be responding to the "ping
" command]
->Check the IP address in "arp -a" command, after
send to "ping" command.
->Check the IP address of the devices on your network.
If you find the duplicate IP addresses, assign a
different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after
you send the "ping" command, issue "arp -a" command,
then, check the arp table to see if the target device
has a proper combination of the IP address and Ethernet
Address. If there is a duplicated IP address exists,
in the "arp" table there will be an unmatched combination
of the Ethernet address and associated IP addresses.
[Your printer driver on your PC may not be properly
installed]
->Check the printer driver version and/or installation
status.
->If a printer port has not been assigned to the
product, be sure to use appropriate utility for
the product such as the "PRICOM-Print" to create
a printing port.
[Check if there is any security software function
such as firewall in the server or other network
device]
->The security software function may be interrupting
network communication with the product. Disable
the function to see if the problem continues.
|
|
|
Q. |
I have an occasional
problem to print. |
|
A. |
Check the following to identify the
cause of problem.
[Check if there is any router or DHCP server that
can assign IP addresses automatically]
->The automatic process may have assigned an IP
address to the product with which the network communication
cannot be established with the PC.
->Configure IP addresses in the same local environment
where the router or server does not exist when installing
the product for the first time.
[There may be another device assigned with the same
IP address, which may be responding to the "ping
" command]
->Check the IP address in "arp -a" command, after
send to "ping" command.
->Check the IP address of the devices on your network.
If you find the duplicate IP addresses, assign a
different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after
you send the "ping" command, issue "arp -a" command,
then, check the arp table to see if the target device
has a proper combination of the IP address and Ethernet
Address. If there is a duplicated IP address exists,
in the "arp" table there will be an unmatched combination
of the Ethernet address and associated IP addresses.
[Check if there is any security software function
such as firewall in the server or other network
device]
->The security software function may be interrupting
network communication with the product. Disable
the function to see if the problem continues.
|
|
|
Q. |
Suddenly my print server
stopped printing. |
|
A. |
Check the following to identify the
cause of problem.
[Check if there is any router or DHCP server that
can assign IP addresses automatically]
->The automatic process may have assigned an IP
address to the product with which the network communication
cannot be established with the PC.
->Check the IP address of the devices on your network.
If you find the duplicate IP addresses, assign a
different IP address to one of the devices.
[There may be another device assigned with the same
IP address, which may be responding to the "ping
" command]
->Check the IP address in "arp -a" command, after
send to "ping" command.
->Check the IP address of the devices on your network.
If you find the duplicate IP addresses, assign a
different IP address to one of the devices.
TIP"arp -a"To verify if this is the case, after
you send the "ping" command, issue "arp -a" command,
then, check the arp table to see if the target device
has a proper combination of the IP address and Ethernet
Address. If there is a duplicated IP address exists,
in the "arp" table there will be an unmatched combination
of the Ethernet address and associated IP addresses.
[Check if there is any security software function
such as firewall in the server or other network
device]
->The security software function may be interrupting
network communication with the product. Disable
the function to see if the problem continues.
|
|
|
Q. |
A different IP address
is assigned every time the product is booted. |
|
A. |
There may be router or server with DHCP
or RARP function in your network. Check the DHCP
server to see if the following solves the problem.
Assign an IP address to the product in an environment
without a router or server using only a HUB.
->Know the range of IP addresses that your DHCP
server assigns.
->Be sure to assign an IP address for the product
from the DHCP assignable range, but the address
must be in the same segment.
->Disable DHCP/BOOTP/RARP protocols.
Ex)In the case where the DHCP server assigns a range
between 192.168.0.2 - 192.168.0.32, use any of the
IP addresses between 192.168.0.33 - 192.168.0.254
for the product, such as 192.168.0.35.
* Do not assign a duplicate IP address for another
device.
* It is recommended not to use 192.168.0.1 or 192.168.0.254,
because the DHCP server may have this address.
2)Register the IP address of PRICOM in the DHCP
server
->Register the IP address of the product in the
DHCP server.
->For detailed configuration, refer to the DHCP
server manual.
|
|
|
Q. |
The product is initialized
to factory default every time the product is booted. |
|
A. |
->The factory default function of our
product may be enabled Ensure that DIP switch2 is
OFF. (Only for products with DIP switches function)
->The product configuration may not have been completed
properly. Typically the product setup information
is not properly registered if you canceled the setup
while transferring the configuration data to the
product, and if you experienced a network stoppage
problem during the setup. Please retry the setup
procedure one more time.
To complete the setup, the configuration parameters
must be written to the product. If you attempted
to configure an IP address by using "arp" or "ping"
command, or via "IP address configuration" in the
setup utility, the setup configuration may not have
been written to the product properly. After you
configure the product with the setup utility or
telnet command, ensure to re-start the print server.
|
|
|
Q. |
The print data is garbled. |
|
A. |
->If you are using standard TCP/IP printing
in Windows2000/XP environment, ensure that you have
checked the parameter "LPR Byte Counting Enabled"
->You may be using the wrong printer driver. Reset
the printer, and use the proper printer driver.
Try to print again.
->The printer driver information may be corrupted.
Uninstall the printer driver, restart the PC, install
the latest printer driver, then try to print again.
->The printer may have part of an unfinished print
job left in memory. Cancel the print job from the
client PC, reset the product and then reset the
printer to clear the data, try to print again |
|
|
Q. |
The dial-up screen is
activated when I attempt to print. |
|
A. |
[PC's specification]
By specification of a using PC, when you print,
Dial-up dialog sometime pop-up.
-> This should occur only for the first printing
after the PC is activated. By canceling the Dial
up dialogue box you should be able to avoid activating
the dialogue box again from the next printing..
|
|
|
Q. |
I cannot print a self-diagnostic
report. |
|
A. |
[Parallel port setting]
-> There may be problems parallel port setting.
-> Change the configuration of printerI/F for the
AUTO or port configure fitting printer port.
[The printer may not have its own font in the printer]
The self-diagnostic and configuration report function
is only available for printers with an internal
font.
[Setting process]
You may be wrong setting process.(only Technical
support ed DIP switch) Make sure that following
process
(1)Turn on the DIP switch3 while printer is being
power off
(2)Power on the product (Plug in the AC adapter
to the product's power tap)
(3)Power on the printer
(4)A self-diagnostic report and status report are
printed
|
|
|
Q. |
I cannot print on Windows
environment. |
|
A. |
There may be a problem either with client
PC setup, printer setup or network environment.
Verify the cause of the problem by sending the "ping"
command.
->If you are receiving a reply to the "ping" command,
refer to Q9.
->If you are NOT receiving a reply to the "ping"
command, refer to Q7. |
|
|
Q. |
I cannot discover the
product in "Work group" of the Windows. |
|
A. |
Check the following to identify the
cause of problem.
[Check the connected network device]
There may be defective equipment between the client
PC running the configuration utility and the product.
-> Check the proper operation of the LINK LED /
power LED of HUB and/or Router.
-> If a problem is observed, there may be a defective
cable or device. Change the power cable, network
cable or the connected device (ex HUB) and see if
the problem continues.
[Check the product LED]
-> Check to see if the green LED (10/100 BASE networking)
of the product is on. (not blinking)
-> Check the irregular blinking of orange LED (STAT,
STATUS)
-> If the LEDs are not operating properly, ensure
each cable connection.
-> If the problem still continues, replace either
the power cable, network cable or the connected
device (ex HUB) and see if the problem continues.
[The product has not restarted yet]
-> It takes about 30 seconds to boot the product
after powering the product.
-> Wait for the 30 seconds and try the configuration
again.
[NetBEUI setting for PC]
->You should setup to use the NetBEUI protocol for
your PC.
[NetBEUI setting for product]
->You should setup to use the NetBEUI protocol for
the products.
|
|
|
Q. |
Where can I find the
product manual? |
|
A. |
Our product's manual is online format
in CD-ROM. The CD-ROM insert to the PC and menu
boot. When you choose the "Manual" or "online manual"
icon, you can read the manual. If your PC has not
installed an Acrobat Reader yet, it is installed
automatically
|
|
|
Q. |
What should I know when
I want to use the product with a Cable/DSL router? |
|
A. |
[When using the product with a fixed
IP address]
->Know the range of IP addresses, the range that
your DHCP server assigns.
->Ensure to assign an IP address for the product
out of the DHCP assignable range, but the address
must be in the same segment on the network.
-/Disable DHCP/BOOTP/RARP protocol.
Ex) In the case DHCP server assigns for a range
between 192.168.0.2 - 192.168.0.32, use any one
IP address between 192.168.0.33 - 192.168.0.254
for the product.
* Do not assign a duplicate IP address for another
device.
* Know that the DHCP server may have 192.168.0.1
or 192.168.0.254.
[When using the product with an IP address assigned
by DHCP server automatically]
->Register the IP address of the product in the
DHCP server.
->For detailed configuration, refer to the DHCP
server manual.
|
|
|
Q. |
What should I know setting
an IP address? |
|
A. |
The product and client PC must be located
in the same physical network segment. Be sure that
it is not connected physically over a router.
Ensure the following requirements are met in order
to do the configuration.
->The product must be initialized to factory default
in order to assign an IP address.
->The IP address assigned to the product should
not be duplicated in the network.
->The IP address assigned to the products should
be in the same segment as the client PC running
the setup utility.
Ex) If your PC's IP address is 192.168.0.xx, you
should assign another IP address for the product,
which has not been used for any other network device.
|
|
|
Q. |
How do I setup to print
on the Windows environment? |
|
A. |
(1)
Check the physical connection and that each related
network device is powered on.
(2) Decide the IP address to assign prior to setup.
* Refer to Q21"What should I know setting an IP
address?". "
(3) Install onto the client PC the configuration
utility and/or the PRICOM print client software
bundled in CD-ROM by following setup wizard, and
then create a network print port.
(4) Install the printer driver.
*Select the print port that you created in step3)
when asked during the installation.
(5) Use the print test function to ensure successful
completion of the setup.
|
|
|
Q. |
Scanner function is not
supported after installing Windows XP SP2. |
|
A. |
PRICOM USB Utility to share a scanner
may be blocked by Windows firewall.
Follow the procedures below, and add the application
and the port to be used in the list of exceptions.
[Add an application to the list of exceptions]
-Click "start" - "Control Panel" - "Security Center,"
and activate "Windows Firewall."
-Select the "Exceptions" tab, and click "Add Program."
Select "PRICOM USB Utility" from the list, and click
"OK."
[Add a port to be used to the list of exceptions]
-Select "Add port" from "Exceptions" tab. Enter
any name for "Name."
-Enter "19540" for "Port number."
-Select "UDP," and click OK. The procedure to add
the port to the list of exceptions is now complete.
|
|
|
Q. |
The devices in another
network segment (beyond a router) cannot be searched
when the operating system is updated to Windows
XP SP2. |
|
A. |
Windows XP SP2 firewall function may
disable the communication to another segment (beyond
a router).
Disable the firewall function when searching the
device in another segment.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center,"
and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General"
tab, and click "OK."
Enable the firewall function after searching a device.
|
|
|
Q. |
PRICOM cannot be initially
configured in Windows XP SP2 environment. |
|
A. |
Target PRICOM may not be searched by
the configuration utility for initial configuration.
Windows XP SP2 firewall function may disable the
communication to search the target PRICOM.
Disable the firewall function only when configuring
the PRICOM.
How to disable the firewall function
-Click "start" - "Control Panel" - "Security Center,"
and activate "Windows Firewall."
-Select "Off (not recommended)" from the "General"
tab, and click "OK."
* Change the firewall configuration to "On (recommended)"
after searching the PRICOM.
|
|
| |
| Products specification |
|
|
Q. |
How can I change the
IP address in order to use the product in a different
network environment? |
|
A. |
Initialize the product to factory default,
and redo the initial setup.
*
Refer to Q29 about "How do I initialize a parameter
of the product?"
** Refer
to Q22 about "How do I setup to print on the Windows
environment?"
|
|
|
Q. |
What is a default user
name / password to login to the product via the
Web browser? |
|
A. |
If you enter the product IP address
in your web browser, you can view the web pages
of the product indicating the product / printer
status. To login to the web page, the default user
name is "root". There is no default password. (Just
hit Return key) |
|
|
Q. |
What are the differences
among PRICOM print server products? |
|
A. |
The product choice can be made by the
following criteria.
[Target printer]
-> Check your printer interface, either parallel
1284 compliant or USB or both.
-> Verify if your printer is compatible with the
selected silex print server. * Refer to "What
are the supported printers?" about supported
printer
[Target network speed]
-> Check your network speed, either 10BASE-T or
100BASE-TX * Refer to "What are the
supported network interfaces?"about supported
network interface
[Target network OS and protocols]
* Refer to "What are the supported
operation systems or protocol?"about supported
OS
|
|
|
Q. |
How do I initialize a
parameter of the product? |
|
A. |
[For
the product without Push switch / DIP switch]
(1) Ensure the product in proper operation.
(2) Launch the setup utility in the bundled product
CD-ROM to discover the product in search result
list.
(3) Select the product, then click "Factory Defaults"
button.
(4) Click "search " button for several times to
be sure that the product is listed.
(5) If the product is not discovered, power off
the printer, and then power on/off the product.
[For the product with DIP switch] (1) Turn off the
printer power.
(2) Disconnect the power supply from the product.
(3) Slide the switch to "ON" DIP switch2, and connect
the power supply.
(4) Wait for 30 seconds until the initialization
process is complete.
(5) Disconnect the power supply and slide the switch
to "OFF" DIP switch2.
[For the products with a external push switch] (1)
Make sure that the AC adapter is not connected to
the product.
(2) While pressing the push switch, connect the
AC adapter to the product.
(3) The STATUS LED (orange) will blink once when
the power connection is made.
(4) Hold down the switch for two seconds.
(5) The STATUS LED (orange) will constantly light
and the reset to factory default is completed.
(6) Release the push switch.
|
|
|
Q. |
Is there a cable included
in the product? |
|
A. |
No. Our product package does NOT contain
any of the following necessary parts; a HUB, a network
cable or a printer cable. |
|
|
Q. |
Do you have the way that
print server, which does not have the TCP/IP mode,
change the TCP/IP model? |
|
A. |
After the firmware for TCP/IP which
you get form our web page upgrade to our product,
your product became to TCP/IP model. NOTE:Please
understand there may be not the firm for TCP/IP
[FirmWare]
Upgrade of a firmware is only the present product.
Before you get the firmware for upgrade, you have
to registration and get ID and PASSWORD from our
homepage.
To
Technical support pages
* Click to "download", and then choose your product
about download the firmware.
|
|
|
Q. |
Can I pop-up the printer
status monitor window? |
|
A. |
[For printer vendor specific use]
->You can used the printer driver's Popup monitor
attached the CD-ROM or gotten form home page. But
there are not supported printer or protocol(OS),please
check the support product on our web page.
To
Technical support pages
* If you make sure that our products support printer,
click to "support" - "Technical Support" - "Your
product name" - "Supported Printer".
|
|
|
Q. |
What are the differences
PRICOM C-6200U and PRICOM C-6100U? |
|
A. |
PRICOM C-6200U support to PRICOM C-6100U
was supported BJ printer, LaserShot printer plus
CAPT printer.
|
|
|
Q. |
What should I know when
I want to network a Canon CAPT printer? |
|
A. |
(1) When you connect the PRICOM C-6200U
with either Canon's LASER SHOT LBP-810//LBP-1210,
be sure to use the following printer driver versions.
Canon LASER SHOT LBP-810 R1.04 or above
Canon LASER SHOT LBP-1210 R1.01 or above
Canon's latest printer driver can be downloadable
from Canon's web site.
To
restriction page
For Canon inkjet printers, some restriction may
apply depending on printer model.
* Refer to "Compatible printers list"(Support products
- products name).
(2) When you are using the PRICOM C-6200U with Canon
CAPT printers, be sure to use the bundled silex
original printing software utility "PRICOM-Print
CX".
Note that the standard LPR, Raw, and IPP printing
functions, or silex original JC-Print2002 are not
compatible in combination with PRICOM print CX.
|
|
|
Q. |
Does it support USB HDD
of a NTFS format? |
|
A. |
A supporting format is either of FAT12/16/32.
Please use it after formating it which of FAT12/16/32
USB HDD of use is in in the case of a NTFS format.
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Address: Integrate Electronic
Technologies Ltd.,
Rm1206 Kodak House II,39 Healthy St. E., North Point,
Hong Kong
Phone:852-2516 5033 , Fax: 852-2516 5015,
Email: iet@iet.com.hk,
Copyright(C)
Integrate Electronic Technologies Ltd., All rights
reserved.
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