 |
Q. |
What is a device server? |
|
A. |
Connecting your USB device to the SX-1000U,
SX-2000U2 or SX-2000WG allows you to use it over the network.
If you use a USB hub, you can establish up to 15 connections.
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|
Q. |
What kind of devices can be
connected? |
|
A. |
USB devices including inkjet MFP, printer,
scanner, digital camera, USB flash drive, memory card
reader/writer, audio player, hard disk, CD/DVD/MO/FD drives
can be connected. Also exotic devices like Yamaha mixing
devices, USB weather stations, sewing machines or USB
measurement devices are often supported.
Please note that USB devices using isochronous transmission,
such as web cameras or speaker devices, are not supported.
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|
Q. |
Can I print from multiple PCs? |
|
A. |
Also a normal print server can always only
handle one client at a time.
It is not possible to connect from multiple clients at
the same time but SX-VL has a function to connect automatically
if there is a print job in the queue.
If a device is in use by another PC, the error message
"In use by another user" is displayed, the second users
print job will automatically start once the connection
is available. |
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|
Q. |
What operating systems are
supported? |
|
A. |
Supported operating systems are Windows2000
and Windows XP, Windows Server 2003, Mac OS 10.2.8 or
higher. TCP/IP needs to be available. |
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|
Q. |
What network interface is supported? |
|
A. |
SX-1000U2 and SX-2000U2:
10BASE-T/100BASE-TX wired network interface is supported.
Auto Negotiation is supported and the network is automatically
detected by connecting the network cable.
SX-2000WG:
10Base-T/100Base-TX wired network interface is supported.
IEEE 802.11b/g wireless interface is supported. Our SX-2000WG
works with any Access Point that uses the 802.11b/g standard.
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|
Q. |
Why can't I search using the
configuration utility? |
|
A. |
Check your network connection:
Makesure the LED on the device server shows network connection
If not: Change the power supply, make sure the network
cable is working or device configured regarding your wireless
network (only SX-2000WG).
The green LED should be on, the orange will flash from
time to time to show network traffic.
The PC you are using for the configuration and the device
server may not be in the same network segment (in an environment
without a router)
->Initial configuration needs to be complete in the same
network segment.
Check for other reasons if the connection is working:
Our software is using broadcast packets to detect the
silex devices on the network. This might get blocked from
security software. Please disable the firewall or any
security software during the setup.
* Refer to "How to disable a security software such as
firewall."
* If your problem has not been solved or you are using
the device server in an environment other than Windows,
please contact our customer support center by email or
telephone. |
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Q. |
The device server replies to
ping, however, I can not print. |
|
A. |
If you can not print even though the device
server replies to ping, you can identify the cause by
checking the configuration of the PC and printer, or verifying
the network device that replied to ping.
Please make sure that you are connected in SX-VL with
the printer. The printer needs to switch between online
and offline when you connect / disconnect in SX-VL.
[Cause and measures(1)]
There may be a network device with the same IP address
as your device server on the network, and the device that
replied to ping may not be your device server. (Try to
open the webinterface on this IP.)
->Check the IP address of each device on the network,
then assign an IP address on your device server.
[Cause and measures(2)]
The printer driver used for printing may not be configured
properly.
->Configure the printer driver that came with the printer
or downloaded from a printer manufacturers WEB site by
following the procedures.
[Cause and measures(3)]
Security software such as firewall may exclude the communication
to the device server.
->Disable the security software such as firewall and verify
again.
* Refer to "How to disable a security software such as
firewall."
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|
Q. |
The device server replies to
ping, however it can not be seen on the network. |
|
A. |
If the device server can not be searched by
the SX Virtual Link even though it replies to ping, you
can identify the cause by checking the configuration of
the PC and printer or verifying the network device that
replied to ping.
[Cause and measures(1)]
There may be a network device with the same IP address
as your device server on the network, and the device that
replied to ping may not be your device server. (Try arp-a
command after executing ping command.)
->Check the IP address of each device on the network,
then assign an IP address on your device server.
Example) In the list displayed after executing "arp -a"
command, if the Ethernet address (Physical address) shown
on the right side of the IP address (Internet address)
is different from your device server's Ethernet address,
another network device with the same IP address replied.
[Cause and measures(2)]
Security software such as firewall may exclude the communication
to the device server.
->Disable the security software such as firewall and verify
again.
* Refer to "How to disable a security software such as
firewall."
* If your problem has not been solved or you are using
the device server in an environment other than Windows,
please contact our customer support center by email or
telephone. |
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Q. |
I can not search the device
server using the SX Virtual Link. |
|
A. |
If the device server can not be searched by
the SX Virtual Link even though it replies to ping, you
can identify the cause by checking the configuration of
the PC and printer or verifying the network device that
replied to ping.
[Cause and measures(1)]
IP address may not be configured on the device server.
Complete the initial configuration using the bundled CD-ROM.
[Cause and measures(2)]
There may be a network device with the same IP address
as your device server on the network, and the device that
replied to ping may not be your device server. (Try arp-a
command after executing ping command.)
->Check the IP address of each device on the network,
then assign an IP address on your device server.
Example) In the list displayed after executing "arp -a"
command, if the Ethernet address (Physical address) shown
on the right side of the IP address (Internet address)
is different from your device server's Ethernet address,
another network device with the same IP address replied.
[Cause and measures(3)]
Security software such as firewall may exclude the communication
to the device server.
->Disable the security software such as firewall and verify
again.
* Refer to "How to disable a security software such as
firewall."
* If your problem has not been solved or you are using
the device server in an environment other than Windows,
please contact our customer support center by email or
telephone. |
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Q. |
Why does the IP address change
every time I turn on the device server? |
|
A. |
[Cause]
In the environment the device server is operating, there
may be a router or a server (DHCP server) with the function
to assign an IP address.
[Measures]
Check the DHCP server and try one of the following.
(1)Verify the range of the IP address the DHCP server
assigns, and assign a unique IP address that is out of
the range. The IP address has to be from the same segment.
The DHCP/BOOTP/RARP protocol of the device server needs
to be disabled.
Exampl) If the range of the IP address the DHCP server
assigns is from 192.168.0.2 to 192.168.0.32, assign an
IP address which has not been used in the network from
the range between 192.168.0.33 and 192.168.0.254. When
you assign an IP address, make sure that the same IP address
has not been assigned on multiple devices. The DHCP server
itself may have the IP address such as 192.168.0.1 or
192.168.0.254. Please verify.
(2)Register the device server on DHCP server in order
to assign a fixed IP address. (Refer to your DHCP server
manual for how to configure.) |
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Q. |
The device server can not be
found at the Windows network computer. |
|
A. |
The device server supports only TCP/IP protocol.
Therefore, it can not be searched by Windows network computer.
To search the device server, use the SX Virtual Link.
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Q. |
How can I read the manual? |
|
A. |
The manual is in PDF format and included in
the bundled CD-ROM.
Insert the CD-ROM and start the menu. Click "Manual" or
"On Line Manual," and the on line manual cover page or
the table of contents will be displayed. You can refer
to the section you would like to read. If the Acrobat
Reader has not been installed on your PC, it will be installed
automatically. |
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|
Q. |
The device can not be searched
after updating my PC to Windows XP SP2. |
|
A. |
The communication may be eliminated by firewall
etc.
Verify the following and disable the firewall function
temporarily if it is enabled.
Windows XP(SP2) embedded firewall
Disable the Windows firewall function.
Procedure example:
(1)Select "start" - "Control Panel"- "Security Center"
- "Windows Firewall."
(2) Select "Off (not recommended)" on the "General" tab
of the Windows firewall, then click "OK." |
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|
Q. |
The device in another network
segment(beyond a router) can not be searched after updating
my PC to Windows XP SP2. |
|
A. |
The communication may be eliminated by firewall
etc.
Verify the following and disable the firewall function
temporarily if it is enabled.
Windows XP(SP2) embedded firewall
Disable the Windows firewall function.
Procedure example:
(1)Select "start" - "Control Panel"- "Security Center"
- "Windows Firewall."
(2) Select "Off (not recommended)" on the "General" tab
of the Windows firewall, then click "OK." |
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Q. |
The initial configuration of
the device server can not be complete in a Windows XP
SP2 environment. |
|
A. |
The communication may be eliminated by firewall
etc.
Verify the following and disable the firewall function
temporarily if it is enabled.
Windows XP(SP2) embedded firewall
Disable the Windows firewall function.
Procedure example:
(1)Select "start" - "Control Panel"- "Security Center"
- "Windows Firewall."
(2)Select "Off (not recommended)" on the "General" tab
of the Windows firewall, then click "OK." |
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|
Q. |
How can I disable a security
software such as firewall? |
|
A. |
The communication may be eliminated by firewall
etc.
Verify the following and disable the firewall function
temporarily if it is enabled.
Disable the Windows XP(SP1) embedded firewall
Disable the Internet connection firewall function.
Procedure example:
(1)Select "start" - "Control Panel"- "Network Connection"("Network
and Internet Connection" - "Network Connection"). Right-click
the network connection (Local Area Connection etc) you
are using.
(2)Select "Properties."
(3)Select "Advanced"from the Properties.
(4)Verify that the "Internet Connection Firewall" check
box is cleared.
Windows XP(SP2) embedded firewall
Disable the Windows firewall function.
Procedure example:
(1)Select "start" - "Control Panel"- "Security Center"
- "Windows Firewall."
(2)Select "Off (not recommended)" on the "General" tab
of the Windows firewall, then click "OK."
Other security software
For configuring or disabling the firewall function, contact
the manufacturer. |
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Q. |
How can I configure an IP address? |
|
A. |
(1)Verify the physical connection
* The device server and the PC you are using for the configuration
need to be in the same network segment (without a router).
(2)Verify the general configuration.
-Start the device server without an IP address (factory
default settings).
-The IP address you configure needs to be a unique on
the LAN.
-The IP address you configure on the device server needs
to be in the same class of the PC IP address you are using
for the configuration.
Example) If the PC is 192.168.0.xx, configure an IP address
such as "192.168.0.10" that has not been assigned on another
network device.
Visit our support page on our web site for the configuration
of the device server. |
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|
Q. |
How should I configure the
device server in order to use in a Windows environment? |
|
A. |
(1)Verify the physical connection, and make
sure that devices are turned on.
(2)Decide what IP address to assign on the device server.
* Regarding (1) and (2), refer to "How can I configure
an IP address?"
(3)Insert the bundled CR-ROM into the PC you are using
for printing. Follow the instructions displayed by the
setup wizard, to configure the device and install the
connection utility (SX Virtual Link).
(4)Install a printer driver on the PC you are using for
printing from the CD that came with your printer or download
it from a printer manufacturers WEB site.
* During the installation process, select the same printer
port that you would use for printing when printer is connected
locally.
(5)When the test print from the printer driver succeeds,
the configuration is complete. |
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Q. |
How can change the device server
IP address? |
|
A. |
You can change the IP of the device server
via webinterface:
Login to http://[current IP of the device server]
You can also use telnet to change the IP.
If the device server already has an IP on a different
network segment than you client please reset it to factory
default. |
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Q. |
How can I initialize the device
server? |
|
A. |
The settings can be initialized by the push
switch on the device server.
Refer to the manual in the CD-ROM for details. |
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Q. |
When I configure the device
server via a Web browser, what user name and password
can I use? |
|
A. |
Typing the device server IP address in address
section on a browser will display a page where you can
see the operating status of the device server and a printer
and configure settings of the device server. User name
is "root" and the password is not required for factory
default settings.
NOTE) Depending on our products, this function may not
be available. Refer to specifications for details. |
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Q. |
How can I select a model? |
|
A. |
Each device server has its own characteristics
of hardware and software. Refer to the following and select
a suitable model from our product lineup depending on
your printer or network.
Following is the hardware specification to connect the
device server to a printer.
-Printer has a USB interface.
Following is the hardware specification to connect the
device server with a HUB or router.
-10BASE-T support
-Your LAN connection support 100BASE-TX.
Following is the software specification and the OS you
use to print.
-TCP/IP protocol is available for printing.
-Configuration using HTTP.
* Regarding the supported OSs and protocols, refer to
"What operating systems are supported?." |
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Q. |
What is necessary to implement
the device server? |
|
A. |
First, you need a wired network with 10BASE-T
or 100BASE-TX support, a PC running on one of the supported
operating systems, and a TCP/IP communication environment.
In order to connect a USB device, an USB cable is necessary.
|
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|
Q. |
Is a pop-up printer status
monitor available? |
|
A. |
The connection utility (SX Virtual Link) establishes
a connection to a USB device. You can use the USB device
as if it was connected locally to your PC with a USB cable.
Therefore, the bundled utility with your USB device can
be used. |
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|
Q. |
What is the difference between
a device server and print server? |
|
A. |
The major difference is whether the connection
to the device from the PCs on the network is 1:1 basis
(device server) ot 1:n (print server) basis.
The SX Virtual Link established a connection to a USB
device on a network and enables you to use it as if it
was connected locally to your PC. Therefore, if a USB
device is connected to a PC (in use by another user),
it can not be shared by other PCs.
The advantage of the device server is the connected device
can be detected locally, which enables you to use the
utilities that came with your USB device. |
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|
Q. |
Which function does the small
black switch button have? |
|
A. |
The switches on the device server can initialize
the setting and print out the settings of the device server
(only available for the printer that has a font).
The switches are not used while you are using the device
server normally.
If the switch is pressed for 5 seconds while inserting
the AC adapter the device will reset to factory default.
|
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|
Q. |
Which speed does the USB port
have? |
|
A. |
The SX-1000U device server supports USB 2.0
Full Speed.
* Equivalent to USB 1.1 performance (12Mbit).
SX-2000U2 and SX-2000WG:
USB 2.0 HiSpeed (480Mbit).
|
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Q. |
I can't click on the + in front
of the device in SX-VL / Is Internet Explorer 7 supported? |
|
A. |
Upgradingto the new Internet Explorer 7 can
prevent device connection or
controlof our products.
Because the new version of Internet Explorer contains
an undocumented change
to "ScriptBlocking" our software is presumedly getting
falsely blocked
as adanger.
In order to ensure further and unhampered use we recommend
an update to
SX VirtualLink1.5.0 or higher.
|
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Q. |
How to create an exception
on the Windows Live OneCare firewall |
|
A. |
http://www.silexeurope.com/euro/support/faq/liveonecare
|
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|
Q. |
How to create an exception
on the ZoneAlarm |
|
A. |
http://www.silexeurope.com/euro/support/faq/zonealarm
|
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|
Q. |
How to create an exception
on the Norton Internet Securities |
|
A. |
http://www.silexeurope.com/euro/support/faq/NortonInternetSecurities
|
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Q. |
How to create an exception
on the TrendMicro Internet Security 2007 |
|
A. |
http://www.silexeurope.com/euro/support/faq/TrendMicroInternetSecurity2007
|
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|
Q. |
How to create an exception
on the McAfee Security Center |
|
A. |
http://www.silexeurope.com/euro/support/faq/McAfeeSecurityCenter
|
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|
Q. |
What is the default user name
and password for telnet, webinterface etc.? |
|
A. |
The default user name is "root" (without ").
There is no password set, so just leave the field blank.
If you device does not work with this setting please reset
it to factory default.
User name is always "root". |
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|
Q. |
Do I have to install SX-VL
on any client on my network that should be able to access
the USB devices connected to the device server? |
|
A. |
Yes, you have to install SX-VL on any client.
This software includes the virtual USB port that is necessary
to access the device server and the connected USB devices.
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